Course payment and cancellation policy

This policy governs the terms of registration, payment, cancellation, and participation for all courses offered by Museum Booster Academy.

By registering for a course, participants agree to the terms outlined below.

  • Registration for Museum Booster Academy courses is completed in two steps:

    1. Pre-registration via the Eventbrite page of the respective course

    2. Confirmation of participation upon full payment of the issued invoice

    Submitting a pre-registration does not guarantee a place in the course. A place is only secured once full payment has been received.

    Museum Booster reserves the right to accept or decline registrations at its discretion.

    • An invoice will be issued following pre-registration.

    • Full payment must be received no later than sixty (60) days prior to the course start date, unless otherwise agreed in writing.

    • Payment must be made via bank transfer using the details provided in the invoice.

    If payment is not received by the stated deadline:

    • Museum Booster reserves the right to cancel the reservation

    • The place may be offered to another participant

    All prices are stated in Euros (€).
    VAT will be applied where applicable in accordance with relevant tax regulations.

    Participation in the course is confirmed only upon receipt of full payment.

    Museum Booster will send a confirmation email once payment has been received and processed.

  • The course fee includes:

    • Participation in the full course programme

    • Course materials (where applicable)

    • Coffee breaks and lunches during the course days

    The course fee does not include:

    • Travel expenses

    • Accommodation

    • Visa costs

    • Insurance

    • Any additional personal expenses

    Participants are responsible for arranging their own travel and accommodation.

  • Course registrations are considered binding upon confirmation of participation (i.e. receipt of payment).

    If a participant is unable to attend, the following cancellation terms apply:

    • More than 30 days before the course start date:
      50% of the course fee will be refunded

    • 15–29 days before the course start date:
      25% of the course fee will be refunded

    • 14 days or less before the course start date:
      No refund will be issued

    All cancellations must be submitted in writing via email to Museum Booster at elisabetta@museumbooster.com.

    Refunds, where applicable, will be processed within a reasonable timeframe after confirmation of cancellation.

  • If you are unable to attend, you may:

    • Transfer your place to another participant from your organisation, or

    • Request to transfer your participation to a future course date

    Both options are subject to availability and prior approval by Museum Booster.

  • Participants who do not attend the course without prior written cancellation (no-shows) are not eligible for a refund.

  • Museum Booster reserves the right to: cancel, postpone, reschedule due to circumstances beyond its control, including but not limited to:

    • insufficient enrolment

    • speaker unavailability

    • force majeure events

    In such cases, participants will be informed as soon as possible.

    Participants will be offered the choice to:

    • transfer their registration to a future course, or

    • receive a full refund of the course fee

    Museum Booster is not responsible for any additional costs incurred by participants, including travel or accommodation expenses.

  • Museum Booster shall not be held liable for:

    • any personal injury

    • loss or damage to personal belongings

    • indirect or consequential losses

    Participants are responsible for ensuring appropriate insurance coverage where necessary.

  • Personal data collected during registration will be processed in accordance with applicable data protection regulations (e.g. GDPR).

    Data will be used for:

    • course administration

    • communication related to participation

    • internal analysis

    Participants may request access, correction, or deletion of their data by contacting Museum Booster.

  • By registering for a course and/or completing payment, participants confirm that they:

    • have read and understood this policy

    • agree to the terms outlined herein

  • For any questions regarding payment, participation, or this policy, please contact:

    elisabetta@museumbooster.com

  • Be the change your museum need.